Privacy Policy

What data do we collect, store, and process?
The SilentMarck Empowerment Center collects the following information to provide therapy services:

Personal Information: Your name, contact information (address, phone number, email), date of birth, and other identifying details.
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Health Information: Medical history, mental health assessments, treatment plans, and notes related to therapy sessions.
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Telehealth Information: Video or audio data, session metadata, and any other information necessary for remote services.
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Payment Information: Insurance details, credit card information, and billing data.
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Why do we collect and process this data?
We collect your data to:

1. Provide high-quality therapy services.
2. Communicate with you regarding appointments, treatment, and therapy updates.
3. Process billing and payments.
4. Ensure compliance with state and federal laws, including HIPAA regulations.

Why do we share your data?
We share your data in certain situations, such as:

* With your consent, to coordinate care with other healthcare providers or with family members.
* With third-party service providers (e.g., telehealth platforms, billing services) who support our operations. These parties are required to maintain confidentiality and comply with applicable privacy laws.
* To comply with legal obligations, such as court orders or to prevent harm to you or others.

‍How do we use your data to comply with the law?
We may disclose your data to regulatory authorities, law enforcement, or others as required by law or to protect public safety.

‍Do we sell your data?
No, The Silentmarck Empowerment Center does not sell your personal or health information to any third parties.

‍Do we share information with third-party advertisers?
No, we do not share any personal or therapy-related information with advertisers or unrelated third parties.

How long do we retain your data?
Your data is retained for the minimum time necessary, as required by law, or for as long as needed to provide therapy services and maintain accurate records.

‍How can you request data erasure or exportation?
You have the right to request:

Access to your personal and health information.
Correction of inaccurate data.
Deletion of your data, subject to legal retention requirements.
Exportation of your data in a readable format.
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Please contact us to initiate any of these requests.

How do we protect your data?
We implement industry-standard security measures to protect your data, including:

- Encryption of telehealth communications.
- Secure storage of physical and digital records.
- Regular security audits and staff training on privacy protocols.

‍Anonymity in data processing
Where possible, we anonymize or de-identify your data for internal purposes, such as service improvement and audits, to ensure your privacy is maintained.

Do we use cookies or web beacons?
If you use our website or any online services, we may use cookies or similar tracking technologies to:

- Enhance user experience.
- Understand how visitors interact with our website.

‍What are cookies and web beacons?

- Cookies are small text files stored on your device to remember your preferences.
- Web beacons are small image files used to monitor website activity.

‍How can you control cookies?
You can modify your browser settings to block or delete cookies. Please note that disabling cookies may impact the functionality of our website.

Your Rights Under the Georgia Consumer Protection Act:
Georgia residents may have additional rights under state laws. These may include the right to:

- Access the personal data we hold about you.
- Request corrections or deletions of inaccurate or unnecessary information.
- Opt-out of data sharing under certain circumstances.

‍How to exercise your rights:
To exercise your rights under Georgia law, please contact us using the contact information provided below. We will process your request in accordance with applicable legal requirements.